NDI Banner Image

Work at NDI

Work at National Disability Institute

Technology Solutions Specialist   |   Communications Specialist   |   Project Coordinator


Technology Solutions Specialist

The Technology Solutions Specialist at National Disability Institute is responsible for overseeing all technology, website and virtual training needs of the organization. The Technology Solutions Specialist works closely with all members of the NDI Communications Team and reports to the Director of Communications and Marketing.

This is a full-time position based in National Disability Institute's downtown DC office. This position may require additional time commitments outside of a typical workday to complete all tasks.

Website (25%)

  • Manage and oversee projects and daily operations related to NDI's various web properties
    • Update webpage content
    • Manage and train users in various CMS platforms as well as Civi CRM
    • Collaborate regularly with various teams to identify existing problems (incorrect information, outdated functionality, etc) and to suggest solutions for new functionality
    • Oversee relationships with website vendors

Virtual Training (30%)

  • Serve as administrator for all web-based training platforms (Webex, Adobe Connect, e-Logic Learning, Articulate 360)
  • Provide technical support during webinars (Adobe Connect, WebEx)
  • Assist with administrative webinar duties (creating events, attendance reporting, archive creation, etc)
  • Oversee creation of e-learning courses with external vendors
  • Billing administration

IT Help Desk/Systems Administration (30%)

  • Administer various systems for a semi-distributed organization:
    • Office 365
    • Network administration and configuration, such as monitoring traffic, deploying hardware/software
    • Manage distributed staff via various monitoring tools such as LogMeIn Central, VIPRE Business Console and SAManage.
    • Light administration of Active Directory
    • RingCentral VoIP System
  • Manage NDI tech support help desk and ticketing system, escalating major technical issues managed IT contractor
  • Manage NDI IT asset lifecycle and coordinate all hardware and software purchasing
  • Liaise with IT contractor for any technical issues or large projects that require external assistance

Other Technology Management Duties (15%)

  • Advise staff on any technology and audio/visual needs for upcoming events or projects
  • Responsible for maintaining technology budget
  • Responsible for the development of best practices and guidelines for existing or new technologies and processes
  • Assess NDI workflow and administrative needs to provide suggestions for software, hardware and systems, staying up-to-date on trusted and emerging web applications for business
  • Serve as administrator for all web applications/SaaS used by NDI (i.e. Formstack, Dropbox, Eventbrite, Carbonite, etc.) Note: Duties may not necessarily consist of daily usage, but rather overseeing staff use and having a general understanding of product in order to assist or advise staff

Qualifications:

  • Bachelor's Degree in Communications, Information Technology, Graphic Design, Marketing or related fields OR relevant work experience
  • 3 to 5 years experience managing IT assets for multiple users and providing IT support to users in varying locations
  • Demonstrated project management experience
  • Exceptional communication and training skills – ability to "translate" technical requests/needs with staff and external vendors of varying levels of technical expertise
  • Experience using Content Management Systems is required
  • Experience working with CRMs or other client management databases is highly desired
  • Ability to troubleshoot both Windows and Mac hardware
  • Experience administering webinar platforms (Adobe Connect, WebEx)
  • Advanced knowledge of Microsoft Office Suite
  • Ability to multitask and effectively work between numerous simultaneous projects
  • Knowledge of Section 508 accessibility principles a plus
  • Experience with e-learning/instructional design a plus
  • Experience with Adobe Creative Suite a plus

Requirements: 

  • The Technology Solutions Specialist position requires occasional installation and movement of hardware and equipment, which can weigh up to 30 lbs.
  • Must be able to obtain Federal Security/Suitability clearance (Level 5)

People with disabilities and minorities are encouraged to apply. NDI is an equal opportunity employer and an inclusive organization.

To apply: Please submit cover letter, resume and three references to Gail Watson, Director of Finance, at gwatson@ndi-inc.org. No phone calls, please. Packages that are not complete will not be considered.


 


Communications Specialist

The Communications Specialist works closely with the Director of Communications & Marketing and other Communications team and NDI staff to meet the communications needs of the organization to advance the economic empowerment and financial capability of all people with disabilities. The Communications Specialist should be creative, versatile and flexible with a varied range of skills, including communications and marketing, public relations, social media, digital and multimedia communications and national communications and marketing campaign experience.

This is a full-time position located in the downtown Washington, D.C. office. This position may require additional time commitments outside of a typical workday to complete all tasks.

Key Responsibilities

Including but not limited to:

  • Collaborate with and report to the Director of Communications & Marketing to plan and execute communications initiatives.
  • Design and disseminate HTML emails (newsletters, invitations, etc.) via email marketing platforms.
  • Assist with writing and editing communications copy, including blogs, press releases and news articles.
  • Experience with media outreach and media relations.
  • Assist Communications Specialist with Social Media management and reporting (Facebook, Twitter, Flickr, YouTube, LinkedIn and Tumblr).
  • Create content for social media properties, as well as assist other NDI staff members in creating social media content.
  • Use content management systems to assist Technology Solutions Specialist with updating website and maintenance.
  • Monitor and provide monthly media, website and social media metrics to the senior staff.
    Other duties as assigned.

Qualifications

  • Bachelor's degree in Communications, English, Journalism, Multimedia Communications, Public Relations or Marketing, or equivalent professional experience
  • 3-5 years of work experience preferred in nonprofit or corporate communications, journalism, public relations with strong, professional writing skills
  • Experience with email marketing tools is preferred (i.e., MailChimp, Constant Contact)
  • Good eye for design and experience with desktop publishing and design tools desired (i.e., Adobe Creative Suite)
  • Experience with website content management systems (i.e., Drupal, WordPress, etc.)
  • Strong verbal and written communication skills
  • Strong interest in and understanding of various communications platforms (including social media, public relations, marketing, media, print, digital, and interactive communications and user experience) and how they can be combined and leveraged for marketing and communications strategies
  • A basic knowledge of HTML is required
  • A self-starter and critical thinker with attention to detail and the ability to multi-task
    Knowledge of disability-related issues, either through professional or personal experience
  • desired
  • Knowledge of and experience with online public relations dashboards for dissemination, monitoring and analysis desired (i.e., Cision, Meltwater, Critical Mention, etc.).
  • Experience with video editing/creation a plus.

People with disabilities and minorities are encouraged to apply. NDI is an equal opportunity employer and an inclusive organization.

To apply: Please submit cover letter, resume and three (3) different writing samples (no more than five pages) to Gail Watson, Director of Finance, at gwatson@ndi-inc.org. No phone calls, please. Packages that are not complete will not be considered.


Project Coordinator

The Project Coordinator is responsible for the day-to-day facilitation of tasks related to a federally funded project awarded to National Disability Institute. The Project Coordinator administers, implements, and monitors deadlines and deliverables; provides professional and technical assistance to staff and contractors; provides executive assistance to the Project Director.

This is a full-time position based in National Disability Institute's downtown DC office. This position may require additional time commitments outside of a typical workday to complete all tasks.

Key Responsibilities

Including, but not limited to:

  • Provide executive assistance to the Project Director. Provide executive assistance to other senior level members of the project team.
  • Create and maintain extensive grid with work plans; consistently able to remind executive team, team leaders and contractors about deadlines and deliverables.
  • Support multiple contractors and team leaders in different project aspects.
  • Coordinate technical assistance to diverse geographic sites with staff and other subject matter experts.
  • Analyze and prepare reports from data submitted by the pilot sites.
  • Coordinate all conference calls, develop agendas, prepare and take minutes, and put minutes in the appropriate formats.
  • Support in the creation and promotion of deliverables.
  • Create GANTT charts and charts in other formats, as requested.
  • Work with leadership to assist in terms of meeting logistics, travel logistics, and other requests of this nature.
  • Ensure quarterly report deadlines are met and assist in writing and producing reports due to the federal agency.
  • Provide exceptional customer service while utilizing exemplary verbal and nonverbal interpersonal and professional communication skills.
  • Create a master calendar; maintain an ongoing calendar of events for the project website.

Qualifications

  • Bachelor's degree from an accredited college or university in political science, social science, sociology, public administration, or a related field of study.
  • 3+ years' experience in project management for a large project with experience in data analysis and report development.
  • Knowledge of Microsoft Office, including Outlook, Word, Excel, and Publisher.
  • Experience working with GANTT charts and chart development in alternative formats.
  • Ability to multi-task and handle multiple projects and deadlines
  • Flexibility, adaptability to changing circumstances.
  • Ability to seek ways to constantly improve efficiency of work processes.
  • Excellent communication skills in person, in writing, by telephone, and by email; demonstrating professionalism, courtesy, and respect to a variety of audiences.
  • Completes assignments in a timely manner, and appropriately evaluates own progress toward completion of work goals.
  • Ability to work independently and in a team.
  • Excellent time management and ability to meet deadlines and work under pressure.
  • Ability to prepare comprehensive reports and information when requested.
  • Demonstrated history of program coordination.
  • Experience with federal agency protocols a plus.
  • Experience with disability policy issues or experience working with people with disabilities a plus.
  • Experience with document accessibility requirements a plus.

People with disabilities and minorities are encouraged to apply. NDI is an equal opportunity employer and an inclusive organization.

To apply: Please submit cover letter, resume and three (3) different writing samples (no more than five pages) to Gail Watson, Director of Finance, at gwatson@ndi-inc.org. No phone calls, please. Packages that are not complete will not be considered.